Support — BuildAnyShop

Email: support@buildanyshop.com

That address is monitored by a person. There is no ticket portal to sign up

for and no chatbot in front of it.

Before you write

Four things make a reply useful first time rather than third time:

• The store. Its name in BuildAnyShop, or the myshopify.com domain if the

problem is on a live shop.

• What you expected, and what happened instead. "The homepage shows a 404

after I upload the theme" is something we can act on. "The theme is broken"

is not.

• Whether it happens in the preview, in Shopify, or both. These fail for

different reasons and the answer is usually different.

• A screenshot, if there is anything to see.

Never send us a password, a credit card number, or a Shopify access token. We

will never ask for any of them, and we do not need them to help you. If a

message asks you for one in our name, it is not from us.

What we can and cannot do

We can look at a store in your account, rebuild a theme, explain why

Shopify rejected an upload, and fix a problem in the product itself.

We cannot sign in to your Shopify admin for you, act as your merchant of

record, or advise you on tax, customs or the legal obligations of running a

shop. A store you build or buy here is yours: you are its data controller and

its seller, and the policies it ships are drafts for you to complete.

Refunds

There is a seven-day money-back guarantee on anything you pay us: a plan

payment or a ready-made store. Ask within seven days and we refund it in full,

and you do not have to give a reason. Email support@buildanyshop.com.

The full terms are in the [Terms of Service](/terms), section 6.

Privacy requests

Access, correction, export and deletion requests go to

privacy@buildanyshop.com, which is a separate monitored mailbox so that a

legal request is not queued behind a how-do-I question. What we hold and for

how long is set out in the [Privacy Policy](/privacy).

If you are a shopper who bought something from a shop built here, we are

not the seller and we hold no record of your order. Contact that shop. Its

address is in its own footer.

The operator

Adpence LLC, a limited liability company formed in Wyoming, United States,

operating from 1404 Dalmation Pl. Apt T2, Belcamp, MD 21017.